Plans and billing

Plans

Adorn has a Free plan and three paid self-serve plans in US dollars, each paid plan billed monthly or yearly, plus a quoted Enterprise plan for stores that need unlimited products. Every paid plan includes every feature: 1:1, 4:5 and 9:16 renders, core templates, hourly auto-refresh, A/B variants, the priority list, and all product facts to match on. Connect Pinterest and every product also renders at 2:3, Pinterest's own 1000x1500 Pin size. The only thing that changes between paid plans is how many products your feed can cover, and every paid plan renders and auto-refreshes designed images for every product within that limit.

• Free - $0, up to 3,000 products, up to 1,000 of them in one Google Shopping feed for one market
• Starter - $189/mo or $1,890/yr, up to 3,000 products
• Growth - $479/mo or $4,790/yr, up to 15,000 products
• Scale - $949/mo or $9,490/yr, up to 50,000 products
• Enterprise - contact us, unlimited products, quoted for your catalog

The Plan & billing panel lists Starter, Growth, and Scale side by side, each card showing its price for the billing period you choose, product limit, and included features, with a Subscribe button on the plan you pick. Enterprise has no Subscribe button and no public price: you arrange it by talking to us, and we quote it for your catalog.

Your 14-day free trial

Every paid plan starts with a 14-day free trial. Choose a plan to begin: you get full access with no charge, and billing only starts when the trial ends. You can cancel any time before then and pay nothing.

Billed through Shopify

If your plan is billed through Shopify, you choose and pay for it in Shopify, and Adorn's charges appear on your Shopify bill. You never enter a card in Adorn. A store you install from Shopify is billed this way unless your account already has a plan paid by card, which then stays on your card, or a plan Adorn gives you at no charge. If your account holds more than one store and has no active subscription, Adorn can't link a store you install from Shopify to it, and asks you to contact support. Plan & billing says when your plan is billed through Shopify.

1. Open Plan & billing and select Choose a plan in Shopify. Shopify opens its plan page for Adorn, where you pick a plan. Paid plans start with a 14-day free trial.
2. To change plan, or to switch between monthly and yearly billing, select Change plan in Shopify and choose again on the same page.
3. To cancel, choose the Free plan on that page. Your paid plan stays on until the end of the period you've paid for. Removing Adorn from your Shopify store also ends your plan, and about 48 hours later Shopify asks Adorn to erase your products and designed images, unless you install Adorn again before then.

The Free plan gives you one Google Shopping feed for one market, refreshed once a day. Designed images for your ads need a paid plan.

Starting a subscription

These steps are for paying by card. If your plan is billed through Shopify, you choose it in Shopify instead.

1. Open Plan & billing from your account.
2. Pick a plan and select Subscribe. Adorn opens secure hosted checkout in a new tab.
3. Enter your details there. When checkout completes, the panel updates to show your active plan.

Managing your subscription

If you pay by card, you manage your subscription in the secure customer portal. If your plan is billed through Shopify, you change or cancel it in Shopify instead.

The Plan & billing panel shows a status pill - Trial, Active, Payment issue, or Canceled - plus your renewal date. To change anything, select Manage billing to open the secure customer portal.

• Upgrade or downgrade your plan
• Update your payment method
• Cancel your subscription

Catalog usage

The panel shows how many products you have against your plan's limit, for example 12,360 of 15,000 products. If you reach the limit, new products stop being added to your feed. Everything already in your feed keeps rendering and refreshing, and your ads keep running, so nothing you are already advertising is affected. Upgrading lifts the limit straight away and the next sync adds the products that were waiting.