Troubleshooting & FAQ

AI images stopped being made

Checked against the app on October 17, 2026

What to check first when products stop getting AI images, and the problem codes that cause it.

What to check first

  1. In Settings, open Store health and find the AI images keep up row, which says whether products are waiting for an AI image and why.
    Store health in Settings showing AD-AI-LIMIT-REACHED, with the AI images keep up card marked.
    Here products are waiting because the store reached its AI image limit.
  2. Open Creative defaults in Settings. Under AI images, check that Turn on AI cutouts is ticked. If products are waiting on the AI image limit, raise the spend cap there, or wait for the period to reset.
    AI images turned on with most products processed, with the Turn on AI cutouts checkbox marked.
    The spend cap sets the most cutouts that can be made in each window.
  3. Open Library in Settings. Photos Adorn could not cut out with confidence wait under Cutout operations until you choose what happens to each one.
    A photo waiting under Cutout operations, with the Keep original photo button marked.
    A waiting photo shows its choices beside it.

Related pages

Problem codes that cause this

Adorn shows one of these codes in Store health, the notifications bell or an alert email when it finds the cause, and each one says what to do.