Troubleshooting & FAQ

My prices or stock are not updating

Checked against the app on October 17, 2026

What to check first when price and stock changes do not reach your feed, and the problem codes that cause it.

What to check first

  1. In Settings, open Store health and press Check again, so each row reads your store as it is now.
    Settings, Store health, with the Store health section marked.
    The top of the card says what Adorn found and when it last checked.
  2. Find the Products come in row, which says how the last sync of each product source went, and gives a code when one stopped.
    Store health in Settings showing AD-SYNC-NO-SOURCE, with the Products come in card marked.
    A row that stopped says why and offers the fix.
  3. If the connection to your Shopify store was lost, an owner opens Data sources in Settings and presses Reconnect under Connection status.
    A connected Shopify store with its products imported, with the Connection status card marked.
    Connection status shows how your Shopify import is going.
  4. Find the Products refresh on schedule row, which says when your products last refreshed. When the fix is on our side, the row offers Contact support.
    Store health in Settings showing AD-REFRESH-STALLED, with the Products refresh on schedule card marked.
    When refreshes stop, the row says what Adorn found.
  5. If your account holds more stores than your plan pays for, your newest stores stop refreshing. An owner opens Billing in Settings, where the Stores card marks each of them Not refreshing, and pays for every store or removes one.
    The Stores card holding more stores than the plan pays for, with the Stores card marked.
    The card counts your stores against the number your plan pays for.

Related pages

Problem codes that cause this

Adorn shows one of these codes in Store health, the notifications bell or an alert email when it finds the cause, and each one says what to do.