Troubleshooting & FAQ

The Store health page

Checked against the app on October 17, 2026

What the Store health page checks, what each row's state means, and where a problem code leads.

The Store health page

Store health, in Settings, checks the parts of your store that get your designs into your ads, and says for each one whether it is working.

Settings, Store health, with the Store health section marked.
The question mark beside the page title opens this guide in the app.

The top of the card sums up what Adorn found and when it last checked. To check again now, press Check again.

Everyone at your store can see Store health. A button that changes a connection or your plan works only for an owner, so the row tells anyone else to ask an owner.

The checks

Each row is one check, in this order:

  • Products come in
  • Products refresh on schedule
  • Your catalog fits your plan
  • Product data is complete
  • Designs render
  • Which products get a design
  • Channels are connected
  • Meta shows your designs
  • Channels collect your feed
  • AI images keep up
  • Billing is in good standing
  • Alerts reach someone

A row gives its state, a sentence saying what Adorn found, and when it checked. A row with a problem also gives its code, the Why this happens link to what the code means, and the fix: a button that opens the page where you make it, or the Contact support button when the fix is on our side.

What each state means

Each row reads one of these states, and each one is explained below:

  • Working
  • Needs attention
  • Not working
  • Not set up
  • Not checked yet
  • Alerts muted

Working

The check found nothing wrong, and its sentence says what Adorn read, such as where your products came from on the last sync.

A row that is working on the Store health page, with the Channels collect your feed card marked.
A working row says what Adorn read, here which feeds were collected and when.

Needs attention

Something needs a look. The row says what it affects, gives its code and offers the fix.

Store health in Settings showing AD-DATA-NO-PRICE, with the Product data is complete card marked.
A row that needs attention gives its code and the button for the fix.

Not working

This part of your store is not doing its job, for example products are not coming in or your feed is off. The row says what it affects, gives its code and offers the fix.

Store health in Settings showing AD-SYNC-NO-SOURCE, with the Products come in card marked.
This row has stopped, so it gives its code and the button for the fix.

Not set up

This part is not in use on your store, such as AI images you have not turned on, or a check the free plan does not include. That is fine if you do not need it, and the top of the card counts these rows apart from problems.

A row that is not set up on the Store health page, with the AI images keep up card marked.
A row that is not set up says why, here that AI images are off.

Not checked yet

Adorn could not take the reading this check needs, so the row says nothing about whether that part works. Its Why this happens link opens the steps to try.

A row that is not checked yet on the Store health page, with the Products refresh on schedule card marked.
A row that is not checked yet links to what to try next.

Alerts muted

Alert emails for your store are held until the date the row gives, so nothing is emailed about your store before then. This is set on our side, and the row offers the Contact support button.

A row with alerts muted on the Store health page, with the Alerts reach someone card marked.
The row gives the date until which alert emails are held.

What a code tells you

A row with a problem gives a code, such as AD-SYNC-RECONNECT. The Why this happens link beside it opens that code's section in Troubleshooting by code, which says what it affects, how to fix it and who fixes it. Some problems also reach you in the notifications bell or an alert email, with the same code.

A row with a problem code on the Store health page, with the Why this happens: AD-DATA-NO-IMAGE link marked.
Why this happens beside the code opens that code's own section.

When the fix is on our side, the Contact support button on the row opens the support form with the row's code already included in your message.