FAQ and troubleshooting

Adorn re-renders your designs automatically as prices and sales change, so most changes appear on their own. If a product looks stale, check the Your sources panel: a source showing an error has stopped importing, and its message says what to do next. In Meta, your catalog re-fetches the feed on its own schedule, so a change can take a little while to show up in ads.

Which template wins is decided by what each template applies to and by priority, not the gallery. Templates match top to bottom and the first match wins; a product no template claims gets your pinned Default's design, or keeps its own image if the Default's Rules tab is set to Keep their own images. Check that the template's rule actually matches the product (the live match count helps), that the template is enabled and not paused on the what's-live list, and that any schedule window is currently active.

When you paste a feed URL, Adorn checks it has the product fields it needs. If some are missing, it names them exactly - for example “Your feed is missing: price, image_link.” Add those fields to your feed and connect again. Nothing is saved from a failed attempt, so you can retry safely.

When a connection drops, the status panel shows an error. An owner of the store selects Reconnect there. For Shopify, Adorn sends you to Shopify for the store this workspace already uses, with nothing to type, and Shopify asks you to approve Adorn again; if you removed Adorn from your Shopify store, install it again from Shopify instead. For Meta, reconnecting re-runs the login, because Meta access can't refresh on its own, so an occasional reconnect is expected. Your templates, rules, and priority order are untouched by a reconnect.

Open Plan & billing. If your plan is billed through Shopify, select Change plan in Shopify to change or cancel it on Shopify's plan page; charges appear on your Shopify bill. If you pay by card, select Manage billing to open the secure customer portal, where you can upgrade, downgrade, update your payment method, or cancel. Upgrading lifts your catalog limit right away. Your self-serve plans are Starter ($189/mo or $1,890/yr, up to 3,000 products), Growth ($479/mo or $4,790/yr, up to 15,000), and Scale ($949/mo or $9,490/yr, up to 50,000). Enterprise is unlimited and quoted, so ask us about it rather than picking it in the portal.

New products stop being added to your feed. Everything already in your feed keeps rendering and refreshing, and your ads keep running, so nothing you are already advertising is affected. Move up a plan to lift the limit straight away, and the next sync adds the products that were waiting. Above Scale, Enterprise is unlimited and quoted.

Yes. Adorn renders to Meta's catalog image spec and registers a supplementary feed prioritized for the Image field, which is the sanctioned way to serve designed creative in catalog and Advantage+ ads. All your other catalog details keep coming from your store integration, except in a feed you add for another market, which also carries that market's prices and product links. Connecting Meta includes one documented one-time Configure sources step in Commerce Manager to set the Adorn feed as the top image source.